Last updated: October 31, 2026

Every Glückino order is made just for you. Many of our products are printed or packed to order by our fulfillment partners, so we can’t take back items for change of mind. But if something arrives damaged, defective or wrong, we’ll make it right.

Damaged, defective or misprinted items

If your item arrives damaged, has a printing or manufacturing defect, or isn’t what you ordered, contact us within 30 days of delivery. Please include your order number and a clear photo of the problem. We’ll send you a free replacement or give you a full refund for that item. You don’t need to send the item back.

Lost packages

If your order hasn’t arrived, contact us within 30 days of the estimated delivery date and we’ll look into it with the carrier. If the package is confirmed lost, we’ll send a replacement or refund your order.

Size, color and change-of-mind returns

Because items are made to order, we can’t accept returns or exchanges for the wrong size, a different color, or a change of mind. Please check the size guide and product details on each product page before you order. If you’re not sure, ask us first and we’ll gladly help.

Wrong or incomplete address

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we can reship it once you confirm the right address. Reshipping costs may apply.

Cancelling an order

Orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible. Once your order is in production, we can’t cancel or change it.

Refunds

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take several business days to appear.

Contact us

Questions about an order? Reach us through our Contact page or at support@gluckino.com.