Last updated: October 31, 2026

This Privacy Policy explains how Gluckino (“Glückino”, “we”, “us”) collects, uses and shares your information when you visit gluckino.com or buy from us.

Information we collect

  • Order information: your name, email address, shipping and billing address, phone number (if you give it) and the items you buy.
  • Payment information: payments are handled by our payment providers (such as Stripe and PayPal). We don’t see or store your full card number.
  • Account information: if you create an account, your login details and order history.
  • Messages: anything you send us through our contact form or by email.
  • Usage information: details about how you use our site, such as pages viewed, device and browser type, and approximate location, collected through cookies and analytics tools.

How we use your information

  • To process, make and deliver your orders.
  • To answer your questions and provide customer support.
  • To send order updates, and marketing emails if you sign up for them (you can unsubscribe at any time).
  • To understand how our site is used and improve it.
  • To prevent fraud and meet our legal obligations.

Who we share it with

We only share your information with the services that help us run the shop:

  • Fulfillment partners (such as Printful) receive your name, shipping address and order details so they can make and ship your items.
  • Payment providers (such as Stripe and PayPal) process your payment.
  • Shipping carriers receive your address to deliver your package.
  • Website and analytics providers, including our web host and Google Analytics, help us run and measure the site.

We don’t sell your personal information.

Cookies

We use cookies to keep your cart and login working, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, but parts of the shop (like the cart) may not work without them.

How long we keep it

We keep order information for as long as we need it for our records, taxes and accounting, and other information only as long as needed for the purposes above.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live (for example Canada, California, the EU or the UK), you may have additional rights. To make a request, contact us using the details below.

Children

Our shop is not directed at children under 13, and we don’t knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

Contact us

Gluckino, British Columbia, Canada. Email: support@gluckino.com, or use our Contact page.